Testimonials

What our customers say about us…

  • I have been working with North Shore Business Travel (NSBT) for almost five years. I use them for both business and personal travel. My experience with NSBT has always been exceptional. They are highly professional, they go the "extra mile" for me and somehow always anticipate my needs, especially when travelling overseas. Travelling would be a much less enjoyable experience without NSBT. I would highly recommend them to anyone.

    Jim Moser – CEO, Clemenger Group

  • Our Company has been dealing with Gina at NSBT for several years, both for business and private travel. During this time nothing has been too much trouble. Always extremely helpful and a pleasure to deal with.

    Stewart Limmer - The NZ Clothing Company

  • Passing on thanks to Shayne and the team at NSBT. They continually meet the ever-changing needs of our team here at Charles Parsons Fashion. Last minute changes, multiple stops, fast-paced business trips, all taken care of efficiently and professionally. Thanks!

    Brendon Austin – General Manager – Fashion, Charles Parsons

  • Just wanted to drop you a line and say what a great service you guys offered during our trip with Kyle over in the US. Everything you had organised was fantastic and your solutions to unforeseen issues were executed perfectly, thank you to you and your team.

    Mark Dillury – Manager Projects Properties – Westpac

  • We were previously of the opinion that travel services could be handled reasonably easily by ourselves by utilising online websites and tools until Leith at NSBT convinced us to try her team’s services for a retail tour we were undertaking to the US.

    The flights were organised seamlessly (and more cost-effectively than we could have achieved online) and the NSBT team and their partners were incredibly helpful with everything from sight-seeing tour options to restaurants for our group – all of which we found were impeccable.

    There is no doubt in my mind Leith and her team add a huge amount of value to the travel experience.

    Kyle Pennell – Director Retail Dimension

  • Gentrack Ltd has worked with North Shore Business Travel for the past eight years. Their staff always go the extra mile to ensure our staff member’s every need is met during their time traveling and at the same time keep the costs within our company guidelines. A fantastic team to work with.

    Judy Williams – PA to CEO Gentrack

  • The travel industry is fiercely competitive - especially in the new age of online bookings and internet offers. Customers like ourselves are fickle and can easily be seduced by short-term gains into changing our travel suppliers. However, consistent good service and individual relationships in a corporate environment are long-term factors that we value above all and I am pleased to be able to endorse North Shore Business Travel.

    Terry Holding - Senior Deputy Principal, Takapuna Grammar School

  • I've often said that true customer service is measured by how companies respond when things are going wrong, rather than when they are running smoothly. Delays were caused by an 'act of god' (ash cloud in Europe) and no-one was to blame and the impact on travellers were unprecedented. After waiting for up to an hour on four or five occasions to an overloaded call centre with no joy, I called you at some ghastly hour on a Sunday morning and you simply sorted the matter completely.

    Thank you NSBT and I've been reminding friends that whilst booking online might seem smart at times that having the guiding hand of a well connected, attentive travelagent is what you need when things go wrong. Thank you!

    Roseanne Meo - Chairmanof Briscoes, Chairman AMP New Zealand, Deputy Chair of Baycorp Advantage,Director of Ports Of Auckland

  • The comprehensive service that you and the NSBT team provide is invaluable and enables me to travel with confidence, knowing that someone is available 24/7 should I need help. I view the service I receive from NSBT as leading edge and unparalled. You make my travel simple, allowing me time to focus on other things for which I am extremely grateful.

    Jacqui Pratt - Senior Director - Supply Chain Management, McDonald's Asia, Pacific, Middle East, Africa

  • It is a very opportune time for me to say some good words about North Shore Business Travel. I am taking off to Europe tomorrow with the whole family and Leith has just left our house after dropping off our tickets, itineraries etc which is just part of the very personal service that we've enjoyed for more than twenty years.

    One of the stand-out factors of the service provided by Leith and her team is the exclusive association she has with some outstanding overseas partners. The Virtuoso organisation has an amazing array of accommodation and tour optionsand give extremely good service and excellent value for money. In my book, North Shore Business Travel is a best in class operation and I recommend them without hesitation.

    Roger MacDonnell - Chairman and CEO Colenso BBDO (retired), Director The Image Centre, Director Hourigan International, Director MacDonnell & Associates

A proud member of First Travel Group TAANZ Travel Agents Association New Zealand Virtuoso Member Specialists in the Art of Travel TSI Travel Solutions Internationa